In my previous posts relating to my inability to update my credit card information on my account page on Three’s website, I made the point that, because all of the issues were of their doing, they needed to do better …
Read moreManaging Your Three Account. Or Not. The Saga Continues
So, yesterday I mentioned that I was having issues with updating my credit card information on my Three mobile phone account, using their apparently fictional web facilities. I mentioned that the phone calls I was getting seemed to be coming …
Read moreSo, Now “it’s even easier to manage your 3 account.” Except it’s not.
So, my credit card’s about to expire. There’s quite a few organisations in this world who really have no idea whatsoever about customer service. About how to help make the experience of the customer one that is pleasant, almost enjoyable. …
Read more