What the hell is up with major Australian organisations in that they are refusing to talk with their customers. I’m looking at you, AGL. And I’m looking at you, Telstra. Both of you are out to pasture. Gone with the …
Read moreSome people just don’t get it!
Customer service, that is. Take the example of the Crocs franchise, for instance. Crocs make and sell some great products, but some of their management policies are totally clueless. Yesterday we wandered into their store in the Riverwalk in New …
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