You have done well last week. On Friday, May 10 2013, you switched planes for your flight number UA1180, departing Boston at 5pm for San Francisco. Ordinarily, this would not be a notable item, but in this instance you put …
Read moreUnited Screws Up – just to be clear
Yes folks, step right up. What does “priority” mean to you? Please review https://www.redbacksweb.com/?p=236 where I initially voiced my concerns about how lousy their treatment of us has been in this particular instance. Let me be perfectly clear: as long …
Read moreUnited Airlines screws up. Again
Pretty simple really. The flight is a full one, and so the gate attendants ask passengers if they would check their carry-on luggage at the gate, for delivery to the final destination, so as to make extra room in the …
Read moreIs There Anything Quite As Sad?
Is there anything quite as sad as a shopping mall going down the gurgler? You know, lots of storefronts empty, and papered over. Vacant. Closed. Sadly, that’s how it is at the Riverwalk in New Orleans. And quite frankly, that’s …
Read moreSome people just don’t get it!
Customer service, that is. Take the example of the Crocs franchise, for instance. Crocs make and sell some great products, but some of their management policies are totally clueless. Yesterday we wandered into their store in the Riverwalk in New …
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