The standard of care, and the levels of professionalism provided to me by the medical staff at St Vincent’s Public Hospital in Sydney were well above my expectations, and my expectations are already pretty high in this regard
Read moreGet your head out of your arse, Australia Post
In a brilliant example of how not to win friends and influence people, Australia Post have lost a package being shipped to me. Amazingly, their tracking advice states that it was delivered within a couple of days of being shipped. …
Read moreAbout Customer Service …
For pretty much any organisation, the concept of customer service – and what comprises good customer service – is not an option; it’s compulsory. A few days ago I wandered into a store in Sydney’s eastern suburbs, with the specific …
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